A Quick Note on Charging Your Yocan Device

[Rhea]

Hey everyone,
We've been seeing a number of support tickets and community posts about charging issues — devices dying after just a few uses, or not charging at all even when plugged in. We want to address this directly because in most cases, there's a simple fix.


Please use the charging cable that came in the box with your Yocan device — not a third-party fast-charging cable.

We know it's tempting to grab whatever USB-C cable is closest, but fast-charging cables and adapters use different power delivery protocols that aren't always compatible with the battery management system in your device. When the protocols don't match, you can run into exactly the symptoms people are reporting: the device won't charge, charges very slowly, or appears to be charging but never reaches full capacity. Over time, using an incompatible cable can also put unnecessary stress on the battery and shorten its overall lifespan.

A few quick tips if you're having charging trouble:

• - Switch back to the original cable that came with your device

• - Use a standard 5V/1A charging block (avoid fast-charge adapters)

• - Check the charging port for lint or debris — a quick clean can make a big difference

In the vast majority of cases, going back to the included cable resolves the issue entirely. Your device's battery is designed to work with that cable, and sticking with it is the easiest way to keep your battery healthy and get the most out of your device. If you've tried the original cable and are still having problems, please reach out to our support team — we're happy to help.

Thanks for being part of the Yocan community.
— The Yocan Team