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magnet problems

Posted: Mon May 06, 2019 3:42 pm
by WalterRubi
I put the magnet in the battery while it being in the wrong side ???? :shock:

Re: magnet problems

Posted: Tue May 07, 2019 2:43 am
by Jimmy
Sorry, can't get your point.
Please can you share me more detail, if possible, please update some photos or video.

Re: magnet problems

Posted: Tue May 07, 2019 10:58 pm
by Puff
The magnet snaps on and off the top of the XL.

Did you put the charging cord plug in backwards?

Re: magnet problems

Posted: Wed Jun 12, 2019 4:43 pm
by AlexisHernandez
A circle magnet came out of my yocan uni. How do you put it back?

Re: magnet problems

Posted: Sun Jun 16, 2019 11:25 pm
by Jimmy
Please can you take some photos and send to yocantechnology@gmail.com Thanks in advance.

Re: magnet problems

Posted: Sun Aug 18, 2019 8:52 pm
by mandifast
AlexisHernandez wrote:
Wed Jun 12, 2019 4:43 pm
A circle magnet came out of my yocan uni. How do you put it back?
Mine did this too, did you figure it out?

Re: magnet problems

Posted: Mon Aug 19, 2019 12:02 am
by Jimmy
mandifast wrote:
Sun Aug 18, 2019 8:52 pm
AlexisHernandez wrote:
Wed Jun 12, 2019 4:43 pm
A circle magnet came out of my yocan uni. How do you put it back?
Mine did this too, did you figure it out?
Thanks for your comment.
Please can you make a short video to show your device.
I will forward it to our engineers team to help you fix this problem.

Thanks in advance.

Re: magnet problems

Posted: Fri Oct 11, 2019 12:04 am
by JackGale
Video Here:

You guys did a poor job of securing the retention magnet. Like a lot of us are reporting, mine fell out too. Perhaps you guys can use super glue to prevent the magnet from falling out in the first place.

My specific problem is when I put the magnet back in, I did so upside down so now the polarisation is off and the magnetic field is pushing the pod out of the battery instead of holding it in the battery.

Re: magnet problems

Posted: Fri Oct 11, 2019 5:37 am
by Jimmy
JackGale wrote:
Fri Oct 11, 2019 12:04 am
Video Here:

You guys did a poor job of securing the retention magnet. Like a lot of us are reporting, mine fell out too. Perhaps you guys can use super glue to prevent the magnet from falling out in the first place.

My specific problem is when I put the magnet back in, I did so upside down so now the polarisation is off and the magnetic field is pushing the pod out of the battery instead of holding it in the battery.
Thanks for you video.
I think you have reversed the direction of the magnet. Please try to re-install the magnet.
Any further question, please let me know.