Customer service from Yocan manufacturer

[CalixBlank]

Came here to ask if anyone else has had awful service from Yocan's manufacturer? I bought a Yocan vape from a distributor/shop in my town. It's malfunctioning and not heating up nearly enough. I contacted Yocantech who told me to email the manufacturer...who haven't replied since I sent the support ticket on June 24th. I had really high hopes for the Yocan brand for vapes, they really seemed to make great products and were trustworthy. Guess not.

Am I alone in this experience?

[Jimmy]

@CalixBlank
Thanks for contacting us.
Sorry for the convenience.
Did you have send the information (like receipt, authenticity code, and photo or videos) to our after-sale team?
If not yet, please can you send above information to service@yocantech.com .
Or, please DM me your email address, I will forward it to our after-sale team.

Sorry again, and vape on.

[CalixBlank]

@CalixBlank
Thanks for contacting us.
Sorry for the convenience.
Did you have send the information (like receipt, authenticity code, and photo or videos) to our after-sale team?
If not yet, please can you send above information to service@yocantech.com .
Or, please DM me your email address, I will forward it to our after-sale team.

Sorry again, and vape on.

I haven't been requested to send anything yet, as the contact with the service team simply referred me to the manufacture's email and they have yet to reply to any of my emails.
I have already sent a second ticket to the service email regarding the lack of response from the manufacturer.

Thanks for the reply, Jimmy.

[Jimmy]

Thanks your information.
Please can you DM me your email address, I will ask my colleague to reply you.

And you also can post your question on this forum.
We will response ASAP.

Take care, and vape on.

[rj.sirianni]

Having same issues

[Erik Lopez]

Hi
I was planning to buy Yocan vape. If it contains some problems in it so i will not purchased it.
Can anyone give me suggestions for this?
Is this your contact email service@yocantech.com

[Shellshon1]

I need assists getting my 5-day old vape replaced it started smoking and I have yet to hear from customer service after multi emails

[Jimmy]

Hi
I was planning to buy Yocan vape. If it contains some problems in it so i will not purchased it.
Can anyone give me suggestions for this?
Is this your contact email service@yocantech.com

Sorry for late reply.
Yes, this is our after-sale staff's email address.
Any questions, please do not hesitate to contact us.

Vape on.

[Jimmy]

I need assists getting my 5-day old vape replaced it started smoking and I have yet to hear from customer service after multi emails

Please fill out on www.yocantech.com/contact
And you have can send email to service@yocantech.com directly.

Hayppy vaping.