Page 1 of 1

Defected Vape

Posted: Wed Nov 06, 2019 6:57 pm
by Shellshon1
I am new to vaping and I must say this has not been a good experience. 2 days after I brought my Groot Vape MOD it started smoking from the bottom. I tried emailing the company but to n avail and there is not a number to call can someone please advised and what I should do.

Re: Defected Vape

Posted: Thu Nov 07, 2019 9:53 pm
by Jimmy
Shellshon1 wrote:
Wed Nov 06, 2019 6:57 pm
I am new to vaping and I must say this has not been a good experience. 2 days after I brought my Groot Vape MOD it started smoking from the bottom. I tried emailing the company but to n avail and there is not a number to call can someone please advised and what I should do.
Thanks for your support our product.
Please can you DM me your email address, I will ask our after-sale staff to check it.
Or you can send the receipt, the authentic code and the defect code to service@yocantech.com claim your warranty directly.
Any further question, please let me know.

Take care.

Re: Defected Vape

Posted: Tue Nov 12, 2019 8:36 pm
by Shellshon1
Jimmy wrote:
Thu Nov 07, 2019 9:53 pm
Shellshon1 wrote:
Wed Nov 06, 2019 6:57 pm
I am new to vaping and I must say this has not been a good experience. 2 days after I brought my Groot Vape MOD it started smoking from the bottom. I tried emailing the company but to n avail and there is not a number to call can someone please advised and what I should do.
Thanks for your support our product.
Please can you DM me your email address, I will ask our after-sale staff to check it.
Or you can send the receipt, the authentic code and the defect code to service@yocantech.com claim your warranty directly.
Any further question, please let me know.

Take care.
Can someone follow up with me

Re: Defected Vape

Posted: Wed Nov 13, 2019 2:26 am
by Jimmy
Shellshon1 wrote:
Tue Nov 12, 2019 8:36 pm
Jimmy wrote:
Thu Nov 07, 2019 9:53 pm
Shellshon1 wrote:
Wed Nov 06, 2019 6:57 pm
I am new to vaping and I must say this has not been a good experience. 2 days after I brought my Groot Vape MOD it started smoking from the bottom. I tried emailing the company but to n avail and there is not a number to call can someone please advised and what I should do.
Thanks for your support our product.
Please can you DM me your email address, I will ask our after-sale staff to check it.
Or you can send the receipt, the authentic code and the defect code to service@yocantech.com claim your warranty directly.
Any further question, please let me know.

Take care.
Can someone follow up with me
Please DM me your email address. Thanks in advance.