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Yocan Magneto wont turn on

Posted: Tue Jul 28, 2020 10:48 pm
by JustinPitchuck
I have fully charged my Yocan, but when I press the button 5 times to turn it on, it doesn't do anything, no lights or anything. Not sure what to do.

Re: Yocan Magneto wont turn on

Posted: Wed Jul 29, 2020 12:01 am
by Jimmy
How long have you used this device? And how long have you charged it?
If possible, please show your device in a short video, thanks in advance.

Re: Yocan Magneto wont turn on

Posted: Fri Sep 11, 2020 1:18 am
by i420guy
I bought my yocan Magneto about 3 months ago and used it without any issues I have not used it in the past 2 weeks and when i went to used it it was dead so i've charged it for about 4 hours now and ive hit button 5 times and it still does not work I have many version of the yocan and i have never had a problem like this Can someone please help with this issue and yes i have already messages yocan.co for help but no reply yet Thanks for any help

Re: Yocan Magneto wont turn on

Posted: Fri Sep 11, 2020 3:03 am
by Jimmy
i420guy wrote:
Fri Sep 11, 2020 1:18 am
I bought my yocan Magneto about 3 months ago and used it without any issues I have not used it in the past 2 weeks and when i went to used it it was dead so i've charged it for about 4 hours now and ive hit button 5 times and it still does not work I have many version of the yocan and i have never had a problem like this Can someone please help with this issue and yes i have already messages yocan.co for help but no reply yet Thanks for any help
Sorry for the inconvenience.
Please contact our after-sale team service@yocantech.com to assist your claim warranty.

Re: Yocan Magneto wont turn on

Posted: Fri Sep 18, 2020 4:10 am
by i420guy
i have yet to get a reply from yocan at service@yocantech.com and even filled out the warranty at http://www.yocanonline.com/warranty-after-sales-service Anyone knows how long it takes themto reply back??? thanks