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Customer service from Yocan manufacturer

Posted: Sun Aug 11, 2019 12:50 am
by CalixBlank
Came here to ask if anyone else has had awful service from Yocan's manufacturer? I bought a Yocan vape from a distributor/shop in my town. It's malfunctioning and not heating up nearly enough. I contacted Yocantech who told me to email the manufacturer...who haven't replied since I sent the support ticket on June 24th. I had really high hopes for the Yocan brand for vapes, they really seemed to make great products and were trustworthy. Guess not.

Am I alone in this experience?

Re: Customer service from Yocan manufacturer

Posted: Mon Aug 12, 2019 2:41 am
by Jimmy
@CalixBlank
Thanks for contacting us.
Sorry for the convenience.
Did you have send the information (like receipt, authenticity code, and photo or videos) to our after-sale team?
If not yet, please can you send above information to service@yocantech.com .
Or, please DM me your email address, I will forward it to our after-sale team.

Sorry again, and vape on.

Re: Customer service from Yocan manufacturer

Posted: Tue Aug 13, 2019 4:40 pm
by CalixBlank
Jimmy wrote:
Mon Aug 12, 2019 2:41 am
@CalixBlank
Thanks for contacting us.
Sorry for the convenience.
Did you have send the information (like receipt, authenticity code, and photo or videos) to our after-sale team?
If not yet, please can you send above information to service@yocantech.com .
Or, please DM me your email address, I will forward it to our after-sale team.

Sorry again, and vape on.
I haven't been requested to send anything yet, as the contact with the service team simply referred me to the manufacture's email and they have yet to reply to any of my emails.
I have already sent a second ticket to the service email regarding the lack of response from the manufacturer.

Thanks for the reply, Jimmy.

Re: Customer service from Yocan manufacturer

Posted: Wed Aug 14, 2019 4:38 am
by Jimmy
Thanks your information.
Please can you DM me your email address, I will ask my colleague to reply you.

And you also can post your question on this forum.
We will response ASAP.

Take care, and vape on.

Re: Customer service from Yocan manufacturer

Posted: Tue Sep 24, 2019 2:47 pm
by rj.sirianni
Having same issues

Re: Customer service from Yocan manufacturer

Posted: Thu Sep 26, 2019 2:36 am
by Erik Lopez
Hi
I was planning to buy Yocan vape. If it contains some problems in it so i will not purchased it.
Can anyone give me suggestions for this?
Is this your contact email service@yocantech.com

Re: Customer service from Yocan manufacturer

Posted: Wed Nov 06, 2019 7:08 pm
by Shellshon1
I need assists getting my 5-day old vape replaced it started smoking and I have yet to hear from customer service after multi emails

Re: Customer service from Yocan manufacturer

Posted: Thu Nov 07, 2019 9:49 pm
by Jimmy
Erik Lopez wrote:
Thu Sep 26, 2019 2:36 am
Hi
I was planning to buy Yocan vape. If it contains some problems in it so i will not purchased it.
Can anyone give me suggestions for this?
Is this your contact email service@yocantech.com
Sorry for late reply.
Yes, this is our after-sale staff's email address.
Any questions, please do not hesitate to contact us.

Vape on.

Re: Customer service from Yocan manufacturer

Posted: Thu Nov 07, 2019 9:50 pm
by Jimmy
Shellshon1 wrote:
Wed Nov 06, 2019 7:08 pm
I need assists getting my 5-day old vape replaced it started smoking and I have yet to hear from customer service after multi emails
Please fill out on www.yocantech.com/contact
And you have can send email to service@yocantech.com directly.

Hayppy vaping.