Yocan Magneto battery broken - How to troubleshooting?

[IntrospectiveTrash]

So I've been using my Magneto for approx. 3 weeks now and up until recently had no issues, however, about halfway through the day (after having already been using it without problems) the "in use" light suddenly just stuck on and won't turn off. The coil isn't heating so at least it's not constantly burning or anything, but the coil also CAN'T heat now whether I press the button or not since the light is always on. I can't turn the Magneto off with the 5 rapid presses so literally the only way to get the light to go off is to let the battery die out over the course of a couple days. I've already tried once to let the battery die and then recharge it (which is the only proposed solution I could find from my searches) but the problem stays. Maybe I'm just dumb, but any suggestions would be appreciated.

[Jimmy]

Hi @IntrospectiveTrash
Sorry for the inconvenience.
Please fill out on www.yocantech.com/contact
Our support team will assist you.

[IntrospectiveTrash]

Hi @IntrospectiveTrash
Sorry for the inconvenience.
Please fill out on www.yocantech.com/contact
Our support team will assist you.

I already did almost a week ago and I've gotten no response so far.

[IntrospectiveTrash]

Hi @IntrospectiveTrash
Sorry for the inconvenience.
Please fill out on www.yocantech.com/contact
Our support team will assist you.

I did that a week ago and still haven't gotten any response.

[Jimmy]

Got it.
I will ask our support team to check it.
By the way, do you have send the receipt, authentic code and product video to our support team.
You just need reply the confirm email with those information.
Then our support team will contact your ASAP.

Any further questions, please comment below.
Take care.

[IntrospectiveTrash]

Got it.
I will ask our support team to check it.
By the way, do you have send the receipt, authentic code and product video to our support team.
You just need reply the confirm email with those information.
Then our support team will contact your ASAP.

Any further questions, please comment below.
Take care.

I don't have the receipt, it was given to me as a gift.

[Jimmy]

Got it.
Please send an email to service@yocantech.com, share about your situation.

My colleague Sunny will assist you.
Thanks in advance.

If you have further questions, please let me know.

[IntrospectiveTrash]

Got it.
Please send an email to service@yocantech.com, share about your situation.

My colleague Sunny will assist you.
Thanks in advance.

If you have further questions, please let me know.

Yeah, still haven't gotten any response, just the automated confirmation emails and that's it.

[Jimmy]

Got it.
Please send an email to service@yocantech.com, share about your situation.

My colleague Sunny will assist you.
Thanks in advance.

If you have further questions, please let me know.

Yeah, still haven't gotten any response, just the automated confirmation emails and that's it.

Please DM me your email address, I will ask my colleague to check it.

Vape on.