how to return?

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whitwoodward
Posts: 1
Joined: Mon Sep 02, 2019 7:58 am
United States of America

how to return?

Post by whitwoodward » Mon Sep 02, 2019 8:08 am

I bought the UNI model and it worked fine until yesterday. It flashes five lights and will not fire. I tried the 2 fixes posted on your website and have had no success in making it fire again. Please forward instructions on how to return it to your company for replacement or refund under your manufacturers warranty. I tried returning it to the place that I purchased it and they have a 30 day return policy. It had been 32 day since i purchased it. Please help as I purchased from your company in the good faith that the product I was purchasing would work. Im hoping it was a fluke and that you will do everything your power to make good on this.
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Jimmy
Posts: 244
Joined: Tue Dec 11, 2018 1:26 am
China

Re: how to return?

Post by Jimmy » Wed Sep 04, 2019 2:13 am

Hi @whitwoodward
Thanks for your post.
Sorry for the inconvenience.
Please can you fill out more detail about your device on www.yocantech.com/contact
Our support team will contact you ASAP.

PS. We can give you a discount code, you can choose new item on Yocanonline.com if you want to a new one.
If you want to review Yocan latest item, please fill out your info on www.yocantech.com/r we will reply you ASAP.
Reuben432
Posts: 1
Joined: Fri Sep 06, 2019 1:46 pm
Israel

Re: how to return?

Post by Reuben432 » Fri Sep 06, 2019 1:56 pm

I’m also experiencing the same exact problem with mine after Just four months of use . I’ve also submitted this via the contact page as well . Any assistance is greatly appreciated
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Jimmy
Posts: 244
Joined: Tue Dec 11, 2018 1:26 am
China

Re: how to return?

Post by Jimmy » Thu Sep 12, 2019 4:49 am

@@Reuben432
As for the warranty issue, please fill out on www.yocantech.com/contact
Our after-sale support team will assist you.
Take care.
If you want to review Yocan latest item, please fill out your info on www.yocantech.com/r we will reply you ASAP.
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