Yocan Magneto battery broken within a month?

The Yocan Magneto vaporizer is a magnetic connection device that is an all-in-one system for convenient use.
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IntrospectiveTrash
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Yocan Magneto battery broken within a month?

Post by IntrospectiveTrash » Wed Aug 28, 2019 10:30 am

So I've been using my Magneto for approx. 3 weeks now and up until recently had no issues, however, about halfway through the day (after having already been using it without problems) the "in use" light suddenly just stuck on and won't turn off. The coil isn't heating so at least it's not constantly burning or anything, but the coil also CAN'T heat now whether I press the button or not since the light is always on. I can't turn the Magneto off with the 5 rapid presses so literally the only way to get the light to go off is to let the battery die out over the course of a couple days. I've already tried once to let the battery die and then recharge it (which is the only proposed solution I could find from my searches) but the problem stays. Maybe I'm just dumb, but any suggestions would be appreciated.
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Jimmy
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Re: Yocan Magneto battery broken within a month?

Post by Jimmy » Wed Aug 28, 2019 9:55 pm

Hi @IntrospectiveTrash
Sorry for the inconvenience.
Please fill out on www.yocantech.com/contact
Our support team will assist you.
If you want to review Yocan latest item, please fill out your info on www.yocantech.com/r we will reply you ASAP.
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IntrospectiveTrash
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Re: Yocan Magneto battery broken within a month?

Post by IntrospectiveTrash » Wed Aug 28, 2019 10:11 pm

Jimmy wrote:
Wed Aug 28, 2019 9:55 pm
Hi @IntrospectiveTrash
Sorry for the inconvenience.
Please fill out on www.yocantech.com/contact
Our support team will assist you.
I already did almost a week ago and I've gotten no response so far.
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IntrospectiveTrash
Posts: 5
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Re: Yocan Magneto battery broken within a month?

Post by IntrospectiveTrash » Thu Aug 29, 2019 8:04 pm

Jimmy wrote:
Wed Aug 28, 2019 9:55 pm
Hi @IntrospectiveTrash
Sorry for the inconvenience.
Please fill out on www.yocantech.com/contact
Our support team will assist you.
I did that a week ago and still haven't gotten any response.
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Jimmy
Posts: 244
Joined: Tue Dec 11, 2018 1:26 am
China

Re: Yocan Magneto battery broken within a month?

Post by Jimmy » Mon Sep 02, 2019 12:00 am

Got it.
I will ask our support team to check it.
By the way, do you have send the receipt, authentic code and product video to our support team.
You just need reply the confirm email with those information.
Then our support team will contact your ASAP.

Any further questions, please comment below.
Take care.
If you want to review Yocan latest item, please fill out your info on www.yocantech.com/r we will reply you ASAP.
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IntrospectiveTrash
Posts: 5
Joined: Wed Aug 28, 2019 10:25 am
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Re: Yocan Magneto battery broken within a month?

Post by IntrospectiveTrash » Mon Sep 02, 2019 5:52 am

Jimmy wrote:
Mon Sep 02, 2019 12:00 am
Got it.
I will ask our support team to check it.
By the way, do you have send the receipt, authentic code and product video to our support team.
You just need reply the confirm email with those information.
Then our support team will contact your ASAP.

Any further questions, please comment below.
Take care.
I don't have the receipt, it was given to me as a gift.
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Jimmy
Posts: 244
Joined: Tue Dec 11, 2018 1:26 am
China

Re: Yocan Magneto battery broken within a month?

Post by Jimmy » Wed Sep 04, 2019 2:19 am

Got it.
Please send an email to service@yocantech.com, share about your situation.

My colleague Sunny will assist you.
Thanks in advance.

If you have further questions, please let me know.
If you want to review Yocan latest item, please fill out your info on www.yocantech.com/r we will reply you ASAP.
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IntrospectiveTrash
Posts: 5
Joined: Wed Aug 28, 2019 10:25 am
United States of America

Re: Yocan Magneto battery broken within a month?

Post by IntrospectiveTrash » Tue Sep 10, 2019 8:09 am

Jimmy wrote:
Wed Sep 04, 2019 2:19 am
Got it.
Please send an email to service@yocantech.com, share about your situation.

My colleague Sunny will assist you.
Thanks in advance.

If you have further questions, please let me know.
Yeah, still haven't gotten any response, just the automated confirmation emails and that's it.
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