I am having some issues with my Yocan Regen. My Regen faithfully worked for me until the day I was leaving for an out of town trip. I didn't have much time to fiddle with it, so I just stopped at my local vape shop and just picked up a brand new Regen.
My first one would not charge at all, on any charging port. It was completely dead. It at one point did flash its lights 3 times, indicating bad atomizer. Now it does not even flash the lights indicating that it is dead, I get nothing from it.
Now sadly my second one has followed its same path. It refuses a charge, and also blinked 3 times for bad atomizer. This one however DOES flash indicating that it is dead.
I have cleaned both of the vapes thoroughly. The connection points, the threading, everything. I have changed the coils on both. Neither one of them will charge. I am extremely frustrated at this point as I cannot for the life of me get them to charge. Changing the atomizers has no effect, even though they both have indicated bad atomizers.
I am hoping someone more knowledgeable than I can help me with these vapes. I am fairly new to vaping and I have never encountered an issue like this. I have lots more atomizers, but nothing seems to make a difference. Should I cut my losses and give up? Or is there something I am missing here?
Thanks in advance!!
May I ask you some questions about your device:
1. Is there any indicator light when you charge it?
2. Did you drop it recently?
3. Did you check the authentic verify code on Yocan.com/#support?
If possible, please upload a short video here.
Or contact our after-sales team at firstname.lastname@example.org
This vape is brand new. I hadn't even had time to drop it yet. So no, it has not been dropped.
It has only been fully charged one time before indicating bad atomizer and refusing charge. No indicator light comes on when I charge it, but it does indicate that the battery is dead.
Its code is authentic.
I have reached out to the support team several times and so far I have only gotten one response. I provided them with all the information they requested, and I was redirected to provide it again. It's becoming very frustrating as I have been without a vape for some time now.
Trying my best to figure this out!
Here is a link for a video of it:
Please DM me your email address, I will ask our after-sale team contact you.