Some Yocan fans ask how to claim warranty.
Here is a query form one Yocan Evolve Plus fan, login to view his/her question detail.

First of all, contact the head shop you bought from, ask the sales guy to check it.
If your device still can't work, please contact Yocan support team.
Our staff will assist you claim warranty.

Fill out on Yocan Contact form, and send the photos, authentic code, and a receipt to service@yocantech.com

Any further question, please comment below.

I bought a Yocan Evolve Plus based on the recommendation from a friend. I will not be recommending this product to anyone. After very little use, in less than a week, the “fire button” got stuck and will not return. I took it back to the store and they do not do any refunds. Hence I emailed service at Yocan with their warrany form, a picture of the hologram with the numbers showing, and the receipt.

Now, it’s been almost a month, Youcan service said take it up with the retailer and is not communicating with me any more. NOT A HAPPY CUSTOMER!!!