Defected Vape

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Shellshon1
Posts: 4
Joined: Wed Nov 06, 2019 6:51 pm
United States of America

Defected Vape

Post by Shellshon1 » Wed Nov 06, 2019 6:57 pm

I am new to vaping and I must say this has not been a good experience. 2 days after I brought my Groot Vape MOD it started smoking from the bottom. I tried emailing the company but to n avail and there is not a number to call can someone please advised and what I should do.
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Jimmy
Posts: 539
Joined: Tue Dec 11, 2018 1:26 am
China

Re: Defected Vape

Post by Jimmy » Thu Nov 07, 2019 9:53 pm

Shellshon1 wrote: ↑
Wed Nov 06, 2019 6:57 pm
 I am new to vaping and I must say this has not been a good experience. 2 days after I brought my Groot Vape MOD it started smoking from the bottom. I tried emailing the company but to n avail and there is not a number to call can someone please advised and what I should do.
Thanks for your support our product.
Please can you DM me your email address, I will ask our after-sale staff to check it.
Or you can send the receipt, the authentic code and the defect code to service@yocantech.com claim your warranty directly.
Any further question, please let me know.

Take care.
If you want to review Yocan latest item, please fill out your info on www.yocan.com/r we will reply you ASAP.
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Shellshon1
Posts: 4
Joined: Wed Nov 06, 2019 6:51 pm
United States of America

Re: Defected Vape

Post by Shellshon1 » Tue Nov 12, 2019 8:21 pm

I have sent all the pictures and video 4 last week an still have not gotten a reply. Ive also email them 2 more times should I just contact my credit card company. All I want is for my vape to be replaced
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Shellshon1
Posts: 4
Joined: Wed Nov 06, 2019 6:51 pm
United States of America

Re: Defected Vape

Post by Shellshon1 » Tue Nov 12, 2019 8:36 pm

Jimmy wrote: ↑
Thu Nov 07, 2019 9:53 pm
Shellshon1 wrote: ↑
Wed Nov 06, 2019 6:57 pm
 I am new to vaping and I must say this has not been a good experience. 2 days after I brought my Groot Vape MOD it started smoking from the bottom. I tried emailing the company but to n avail and there is not a number to call can someone please advised and what I should do.
Thanks for your support our product.
Please can you DM me your email address, I will ask our after-sale staff to check it.
Or you can send the receipt, the authentic code and the defect code to service@yocantech.com claim your warranty directly.
Any further question, please let me know.

Take care.
Can someone follow up with me
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User avatar
Jimmy
Posts: 539
Joined: Tue Dec 11, 2018 1:26 am
China

Re: Defected Vape

Post by Jimmy » Wed Nov 13, 2019 2:26 am

Shellshon1 wrote: ↑
Tue Nov 12, 2019 8:36 pm
Jimmy wrote: ↑
Thu Nov 07, 2019 9:53 pm
Shellshon1 wrote: ↑
Wed Nov 06, 2019 6:57 pm
 I am new to vaping and I must say this has not been a good experience. 2 days after I brought my Groot Vape MOD it started smoking from the bottom. I tried emailing the company but to n avail and there is not a number to call can someone please advised and what I should do.
Thanks for your support our product.
Please can you DM me your email address, I will ask our after-sale staff to check it.
Or you can send the receipt, the authentic code and the defect code to service@yocantech.com claim your warranty directly.
Any further question, please let me know.

Take care.
Can someone follow up with me
Please DM me your email address. Thanks in advance.
If you want to review Yocan latest item, please fill out your info on www.yocan.com/r we will reply you ASAP.
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