Yocan Magneto wont turn on

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JustinPitchuck
Posts: 1
Joined: Tue Jul 28, 2020 10:03 pm
Location: Alberta
Canada

Yocan Magneto wont turn on

Post by JustinPitchuck » Tue Jul 28, 2020 10:48 pm

I have fully charged my Yocan, but when I press the button 5 times to turn it on, it doesn't do anything, no lights or anything. Not sure what to do.
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Jimmy
Posts: 478
Joined: Tue Dec 11, 2018 1:26 am
China

Re: Yocan Magneto wont turn on

Post by Jimmy » Wed Jul 29, 2020 12:01 am

How long have you used this device? And how long have you charged it?
If possible, please show your device in a short video, thanks in advance.
If you want to review Yocan latest item, please fill out your info on www.yocan.com/r we will reply you ASAP.
i420guy
Posts: 2
Joined: Fri Sep 11, 2020 1:12 am
Canada

Re: Yocan Magneto wont turn on

Post by i420guy » Fri Sep 11, 2020 1:18 am

I bought my yocan Magneto about 3 months ago and used it without any issues I have not used it in the past 2 weeks and when i went to used it it was dead so i've charged it for about 4 hours now and ive hit button 5 times and it still does not work I have many version of the yocan and i have never had a problem like this Can someone please help with this issue and yes i have already messages yocan.co for help but no reply yet Thanks for any help
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Jimmy
Posts: 478
Joined: Tue Dec 11, 2018 1:26 am
China

Re: Yocan Magneto wont turn on

Post by Jimmy » Fri Sep 11, 2020 3:03 am

i420guy wrote:
Fri Sep 11, 2020 1:18 am
I bought my yocan Magneto about 3 months ago and used it without any issues I have not used it in the past 2 weeks and when i went to used it it was dead so i've charged it for about 4 hours now and ive hit button 5 times and it still does not work I have many version of the yocan and i have never had a problem like this Can someone please help with this issue and yes i have already messages yocan.co for help but no reply yet Thanks for any help
Sorry for the inconvenience.
Please contact our after-sale team service@yocantech.com to assist your claim warranty.
If you want to review Yocan latest item, please fill out your info on www.yocan.com/r we will reply you ASAP.
i420guy
Posts: 2
Joined: Fri Sep 11, 2020 1:12 am
Canada

Re: Yocan Magneto wont turn on

Post by i420guy » Fri Sep 18, 2020 4:10 am

i have yet to get a reply from yocan at service@yocantech.com and even filled out the warranty at http://www.yocanonline.com/warranty-after-sales-service Anyone knows how long it takes themto reply back??? thanks
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