Here is a query form one Yocan Evolve Plus fan, login to view his/her question detail.
First of all, contact the head shop you bought from, ask the sales guy to check it.
If your device still can't work, please contact Yocan support team.
Our staff will assist you claim warranty.
Fill out on Yocan Contact form, and send the photos, authentic code, and a receipt to firstname.lastname@example.org
Any further question, please comment below.