Height slider really hard to move

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nathanbg5
Posts: 1
Joined: Tue Jan 05, 2021 11:41 pm
Mexico

Height slider really hard to move

Post by nathanbg5 » Wed Jan 06, 2021 12:21 am

I got my Yocan Uni today and when I tested it out for the first time I noticed that adjustable height slider is really hard to move. I have to push really hard with my nail in order for it to move up and down. Everything else seemed to work correct though.

I was wondering if it is supposed to be like that or if something is wrong with my unit?
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Jimmy
Posts: 522
Joined: Tue Dec 11, 2018 1:26 am
China

Re: Height slider really hard to move

Post by Jimmy » Wed Jan 06, 2021 2:08 am

Sorry for the inconvenience.
Please try to drop a little of iso. (Not drop too much)
If still hard to slide, please can you upload a video about your device.
I will forward it to our engineer team.
If you want to review Yocan latest item, please fill out your info on www.yocan.com/r we will reply you ASAP.
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