UNI not turning on after fully charging

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skarn
Posts: 1
Joined: Thu May 09, 2019 9:36 pm
United States of America

UNI not turning on after fully charging

Post by skarn » Thu May 09, 2019 9:40 pm

Hi, the subject pretty much describes it all. I just got a brand new UNI, charged it, and then nothing happens. I've pressed the button every possible way including the 5 times like the manual says, but it does not respond at all - no lights or anything. Anyone got any ideas on what I should do?
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Jimmy
Posts: 249
Joined: Tue Dec 11, 2018 1:26 am
China

Re: UNI not turning on after fully charging

Post by Jimmy » Thu May 09, 2019 10:45 pm

Hi @skarn
Thanks for your post.
Please can you take a video about it, and send to yocantechnology@gmail.com
I will forward it to our UNI engineers.
Thanks in advance.
Have a nice day.
If you want to review Yocan latest item, please fill out your info on www.yocantech.com/r we will reply you ASAP.
Jilybeeen
Posts: 2
Joined: Sat May 11, 2019 2:51 am
United States of America

Re: UNI not turning on after fully charging

Post by Jilybeeen » Sat May 11, 2019 2:55 am

Same issue here -
Jilybeeen
Posts: 2
Joined: Sat May 11, 2019 2:51 am
United States of America

Re: UNI not turning on after fully charging

Post by Jilybeeen » Sat May 11, 2019 3:11 am

Every answer pretty much just refers us to the review video which, I might add, does no troubleshooting. So what gives, can you tell us why they arent charging or are defective? All we are looking for is an answer not a link to some product promoter.
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Jimmy
Posts: 249
Joined: Tue Dec 11, 2018 1:26 am
China

Re: UNI not turning on after fully charging

Post by Jimmy » Sun May 12, 2019 9:38 pm

Hi @Jilybeeen
Sorry for the inconveience.
As for your UNI can't charging issue, please can you take a video when you charging.
Many thanks in advance.
If it's defective, we have warranty guarantee.
If you want to review Yocan latest item, please fill out your info on www.yocantech.com/r we will reply you ASAP.
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