Click this link for the guidance:
https://www.yocanonline.com/warranty-af ... s-service/
If you are unable to reach your dealer to get the repair/replacement service, Yocan will take care of it.
PS: USA customer, please send information to our after-sale email: Sales@YocanUSA.com, thanks.
Canadian customer or a country other than the USA, please send information to firstname.lastname@example.org, Thanks in advance.
1. Copy of the printed register receipt
2. The Yocan authenticity code
3. A video of the defect
Thank you very much!
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